Terms and Conditions of Sale — Luxx Engraving

1. Seller and scope

luxxengraving.com is operated under the trading name Luxx Engraving by [legal company name, legal form and SIRET number], at [full postal address].

For order enquiries, contact us at [customer service email], on [telephone number] or through our Contact page.

These terms apply to purchases made by consumers on luxxengraving.com. The version shown when you place your order applies.

2. Products and personalisation

Each product page describes the item’s essential features and available options. For engraving, check the text, spelling and personalisation options before confirming your order.

If you spot an error after ordering, contact us as soon as possible. Whether a change is still possible depends on how far production has progressed. If the engraving differs from the instructions you approved, you may exercise your rights under the statutory guarantee of conformity.

3. Prices, orders and payment

Prices are shown in euros and include applicable taxes. The total price, including any delivery charges, is displayed before payment is confirmed.

You can review and correct your basket, options and contact details before ordering. Final confirmation creates an obligation to pay. Available payment methods are shown at checkout. A confirmation email summarises your order.

4. Processing and delivery

Available destinations, delivery methods and timeframes are shown before you confirm your order. We deliver to the address or collection point selected at checkout.

When available and selected, Priority Processing means your order is processed and dispatched within 24 working hours. This covers preparation and handover to the carrier. Transit time depends on the delivery method chosen.

If delivery is late, missing, damaged or incorrect, contact us with your order number so we can deal with your request.

5. Right of withdrawal and refunds

Items made to your specifications or clearly personalised, for example with a first name or a design you supply, are excluded from the right of withdrawal under Article L221-28(3) of the French Consumer Code. A change of mind therefore does not qualify these items for return, exchange or refund.

For eligible non-personalised items, you have 14 calendar days from receipt to notify us of withdrawal without giving a reason. You may use [link to the withdrawal feature], the form below or any other clear statement. You then have 14 calendar days to return the goods to [return address]. You bear the direct return costs if notified before ordering.

Refunds are made via the original payment method, unless otherwise agreed, within 14 days of notice. We may withhold the refund until we receive the goods or you provide evidence of dispatch, whichever is earlier. If you withdraw from the entire order, the original standard delivery costs are also refunded.

Model withdrawal form

To: [seller’s legal name, postal address and email address].

I hereby give notice that I withdraw from my contract of sale for the following goods: [item].
Ordered on [date], received on [date].
Name and address of consumer: [complete].
Date: [complete]. Signature only if submitted on paper.

6. Guarantees and after-sales service

Luxx Engraving offers a free 6-month commercial guarantee from receipt against manufacturing defects, including for personalised items. Contact us with your order number and a description of the defect. If covered, we pay the necessary return costs and repair or replace the item free of charge. If neither is possible, we refund the item. See our Returns and Refund Policy for details.

This commercial guarantee is in addition to the statutory guarantee of conformity and the statutory guarantee against hidden defects. Both also apply to personalised items. To exercise them, contact the seller using the details in section 1.

[Insert the statutory box A on legal guarantees for the sale of goods, as set out in the annex to Article D. 211-2 of the French Consumer Code.]

7. Personal data

See our Privacy Policy for information on processing your personal data and exercising your rights.

8. Complaints and mediation

If a dispute arises, first send a written complaint to our customer service team. If it remains unresolved, you may refer it free of charge to the consumer mediator for Luxx Engraving: [mediator’s name, postal address and website].

These terms are governed by French law, subject to mandatory protections in your country of residence. You may bring proceedings before the competent court under applicable rules.