Frequently Asked Questions
How can I personalize my gift?
Choose your product, the available engraving options, and your text on its product page. Check the names, dates, and capitalization before adding it to your cart.
Can I send my own design?
You can attach a file on product pages that offer this option. Specify your requirements in the additional information section. For a specific project, contact us before ordering.
What are the lead times?
Production usually takes 1 to 3 business days. Shipping time is added to this period. For a specific date, contact us before ordering.
Where do you ship orders to?
We manufacture in France and ship within Europe. Available destinations and shipping costs are indicated at checkout.
How do I care for my item?
Check the instructions on the product page. For wooden items, opt for gentle cleaning and avoid prolonged immersion.
How can I contact you?
Use our contact form or write to luxxengraving@gmail.com.