Shipping and Delivery Policy

Delivery destinations and options

Orders are prepared and dispatched from our workshop in Bandol, France. We deliver to mainland France, Switzerland and the European countries available at checkout.

In mainland France, you can choose standard delivery or, where offered, delivery to a Mondial Relay pickup point. For other destinations, available options are shown at checkout.

Delivery costs and times

Delivery costs depend on the destination, total parcel weight and delivery option selected. The applicable cost and delivery time are shown before you confirm your order.

Standard delivery is free on eligible orders of €60 or more in mainland France and €100 or more in Europe and Switzerland. Free delivery is applied automatically at checkout.

Priority preparation

Where available, you can add priority preparation for €5 per order. Your order will then be processed and dispatched within 24 working hours. Transit time depends on the delivery option selected.

Tracking and delivery issues

If your shipment can be tracked, we’ll email you a tracking link after dispatch. For pickup-point delivery, check the carrier’s notification for the collection deadline.

If your parcel is late, marked as delivered but hasn’t arrived, or your item arrives damaged, contact us via our Contact page with your order number. If there is damage, please include photos where possible.

For returns and refunds, see our Returns and Refund Policy.