Returns and Refund Policy

Personalised items

Items engraved to your instructions or made to order to your specifications cannot be returned, exchanged or refunded if you change your mind. These items are excluded from the right of withdrawal under Article L221-28(3) of the French Consumer Code.

If your item is faulty, arrives damaged or differs from your order, use our Contact page and include your order number. If possible, attach photos to help us identify the issue.

6-month commercial guarantee

Luxx Engraving offers a free 6-month commercial guarantee from receipt against manufacturing defects, including for personalised items. It covers orders delivered to countries served by our store. Normal wear and damage caused after delivery by impact, misuse or improper care are excluded.

To make a claim, use our Contact page. We will explain what to do. If the defect is covered, we will pay the necessary return costs and repair or replace the item free of charge. If neither option is possible, we will refund the item.

Guarantor: LEDELS (Luxx Engraving), 61 rue de Lyon, 75012 Paris, France.

Your statutory guarantees still apply. This commercial guarantee is in addition to the statutory guarantee of conformity, which can be invoked within two years of delivery, and the guarantee against hidden defects, which can be invoked within two years of discovering the defect, subject to the conditions laid down by law. These rights also apply to personalised items.

Non-personalised items

Where the right of withdrawal applies, you have 14 calendar days from receipt to notify us in writing of your decision, without giving a reason. You then have 14 calendar days to return the item. You bear the direct return costs if you were informed of this before ordering.

We refund via the original payment method unless otherwise agreed. If you withdraw from the entire order, the standard delivery costs are also refunded. Refunds are made within 14 days of your notice. We may withhold the refund until we receive the item or you provide evidence that you sent it back, whichever happens first.